About this position

We are currently working with a company who design and manufacture high power electrical resistors used in electricity generation, transmission and distribution as well as in the industrial automation, marine, telecoms and rail transit markets.

Job Responsibilities:
 

• Monitor progress of orders through all departments against pre agreed targets, prompting where required. Ensure this information is regularly reported to sales, engineering and production personnel.
• Ensure that engineering and production departments are aware of long lead time ‘subcontracted’ items that could impact on the delivery of an order.
• Handle and control changes, variations and amendments to orders, ensure these are processed to gain maximum advantage for Cressall.
• Manage and oversee where required customer visits and inspections, ensure all departments are aware and ready for such visits.
• Prepare and process customers contract documentation as agreed with the sales department and in accordance with the contract requirements. Ensure outstanding customer information is progressed in a timely manner to meet all control mileposts.
• Liaise with customers to ensure agreed mileposts are achieved, if for any reason there are delays ensure that the customer is kept informed at all times.
• Liaise with the sales order scheduler to ensure that contracts requiring export documentation, packing and or shipping are dealt with effectively and efficiently and in line with the customers expectations.
• Liaise with subcontract packing companies as required with reference to customer packing requirements.