About this position: 

This company is currently leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products, and healthcare through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand.

They are now looking for a Product Support Specialist to join the team.

Job Responsibilities:

• Analysing and solving problems with printer hardware and software issues
• Working with engineers to find solutions to escalated issues
• Working with product management, engineering and other departments for new product development

Experience Required:

• 2+ years’ experience of relevant work experience in the 3D Printing / Additive Manufacturing industry
• Preferred 2+ years’ experience using Industrial stereolithography
• Preferred 2+ years’ experience using Materialise Magics software
• Preferred Experience in product management or technical service role with a focus on electro-mechanical equipment. Understands drawings, specifications, and related technical documentation
• Ability to communicate effectively through all levels of the organization
• Preferred experience in a customer-facing position servicing the needs of the customer
• Ability to interact with global customers within different time zones with frequent early and/or late hour meetings